Refund & Replacement Policy

We want every order to go smoothly. If something isn't right, our team will work with you to resolve the issue — through a replacement or, where eligible, a refund.

You may request a replacement in the following situations:

• The delivered service is not working as agreed and cannot be fixed with support.
• The wrong product or plan was delivered and we are unable to correct it.
• A service issue is reported promptly after delivery and confirmed by our team.

• Refunds may be issued when a replacement cannot be provided and the issue was on our side.
• Refund requests must be submitted within the agreed timeframe and supported by relevant details.
• Refunds are typically returned through the original payment method where available.

• Orders already fully delivered and working as agreed.
• Issues caused by misuse, third-party platform changes or user error.
• Requests received after the applicable reporting window.

Contact our team through the Contact page, WhatsApp or email with your order reference and a description of the issue. Our team will review and respond within our working hours.

We aim to resolve replacement and refund requests promptly. Resolution time depends on the issue and, where applicable, the payment provider's processing time.

We may update this policy as needed. The current version is always available on this page.